Return & Exchange Policy

PrimeStock Policy

Our return policy lasts 7 days from date of delivery. To be eligible for a return, if you are not satisfied with a purchase for any reason, you can return only if your item is unused, unopened and in the same condition that you received it. If 7 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange. 

PrimeStock  monitors return activity by customers for abuse, and if we detect what we consider to be excessive or potentially fraudulent return activity from a customer, that customer may be notified in writing that PrimeStock will no longer accept any returns from that customer, with or without a receipt.

All returns are subject to validation and approval at PrimeStock  discretion. If a return is not approved by PrimeStock for any reason, the item may not be returned to you.

You will be responsible for shipping costs for returns. To return your Items, email us at sales@primestock.ca for instructions to process the return. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges are available within 7 days item is received. Items must be unused, unopened and in the same condition for an exchange.